We are comfortable working with pets in the home. However, for their safety and the efficiency of our cleaning process, we recommend they be kept in a separate area.

For health and safety reasons, we do not provide vacuum cleaners. This policy helps prevent the transfer of contaminants between homes.

Our pricing is tailored to each client's specific needs and the scope of cleaning required. While we offer standardized checklist-based services when we are called upon for deeper cleaning, our preference is a comprehensive top-to-bottom cleaning approach. We have a minimum 2 hour housekeeping service call and a minimum 4 hour service call for deep cleaning.

The time it takes to clean a bathroom typically depends on several factors including the size of the bathroom, the level of dirt and grime, and the specific tasks involved in the cleaning process. On average, a standard bathroom cleaning can take anywhere from 30 minutes to 120 minutes.

For a basic cleaning, which includes tasks like wiping down surfaces, cleaning the toilet, sink, and mirror, and mopping the floor, it might be closer to the 30-minute mark. However, if the bathroom requires more intensive cleaning, such as scrubbing tile grout, cleaning showers or shower doors, or addressing significant buildup, it can take several hours or longer.

The time required to clean a kitchen varies depending on several factors, including the size of the kitchen, the extent of cleaning needed, and the specific tasks involved. On average, cleaning a standard kitchen can take anywhere from 120 minutes to 180 minutes.

For a basic kitchen cleaning, which typically includes wiping down countertops and appliances, cleaning the sink, sweeping and mopping the floor, and perhaps cleaning the exterior of cabinets, the time required might be on the shorter end of that range.

However, if the cleaning includes more detailed tasks such as cleaning the insides of appliances (excluding the oven or refrigerator), scrubbing tile grout, or deep cleaning floors and fixtures, it can extend towards 3 hours or more. Time estimates do not address internal cabinetry or other deeper considerations as it relates to cleaning.

To prepare your home for our cleaning services, we ask that you do a general tidying up—simply putting away personal items, clearing off surfaces, and securing any items or areas you'd prefer we avoid. This allows our team to be more efficient and focus on deep cleaning without the worry of misplacing or disturbing your personal belongings. If there are any specific instructions or preferences you'd like our team to be aware of, please communicate them prior to our visit. Our goal is to provide a seamless and effective cleaning experience tailored to your needs. - Dishes and laundry services are available upon request and with advanced notice.

Answer: Our pricing structure is designed to offer value and flexibility to our customers. For standard services, we charge $75 per hour for the first 6 hours of a cleaning project. After the initial 6 hours, our rate decreases to $60 per hour for any additional hours worked on the same project. This tiered pricing model ensures that longer, more extensive cleaning projects are more cost-effective for our clients.

Additionally, we offer a special provision for our contract customers. Those who sign up for regular cleaning services with us retain the reduced rate of $60 per hour for all their cleaning visits, regardless of the project's duration. This loyalty discount is part of our commitment to fostering long-term relationships with our clients and providing consistent, high-quality cleaning services at competitive rates.

We offer weekend services to accommodate your schedule, although these bookings are subject to a slight surcharge.

Yes, we do offer hazardous material removal and bio-remediation services. Understanding the critical nature of these tasks, our team is equipped with the necessary tools, protective gear, and expertise to handle hazardous materials safely and effectively.

Our bio-remediation services are designed to address situations that require more than just standard cleaning. This includes the removal and disposal of biohazardous substances such as mold, mildew, and other potentially harmful biological contaminants.

We adhere strictly to industry standards and government regulations to ensure that these materials are handled and disposed of in a safe and environmentally responsible manner. Whether you’re dealing with a one-time incident or require ongoing bio-remediation support, our trained professionals are ready to provide the specialized care and attention needed to restore safety and cleanliness to your environment.

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